Data We Collect and Why We Use It
When you open an account with us, we collect the registration details you provide — your name, email address, phone number and date of birth. When you make a deposit or withdrawal through bKash, Nagad or Rocket, we record the transaction reference, wallet number and amount
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so we can match your payment to your account and process your request accurately. We do not store your mobile banking PIN or full wallet credentials — those stay inside your payment app. We also collect session data: device type, browser, IP address and pages visited.
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This helps us keep the lobby running correctly for mobile access and flags unusual login patterns that may indicate unauthorised activity on your account. Any communications you send through our support channel — including account queries or wallet verification requests — are stored so our team
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can follow up consistently. We do not sell or rent your personal data to external marketing companies. Sharing with third parties is limited to payment processors needed to route your bKash, Nagad or Rocket transactions, and to technical service providers bound by data-protection obligations. Data use
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on our platform is subject to your local law and the eligible regions we serve — if your jurisdiction restricts certain processing, those restrictions apply.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.